FAQ's
Quickly Find What You're Searching For
We have sorted all of your questions into different categories, so you can quickly find what you’re searching for without having to go through every single FAQ.
Web Design
We offer custom website design and development, responsive web design, WordPress theme customization, e-commerce websites, logo design services and more.
It depends on the complexity of the project, but most website design and development projects take between 2-6 weeks to complete.
You will own all copyrights to your website once it is complete. We only retain the right to display your website in our portfolio for promotional use.
Yes, we do offer website maintenance services as add-on packages to our web design and development projects.
Yes, once your project is ready for launch, we will provide you with a link to preview your website.
Search Engine Optimisation
Our SEO services include keyword research, on-page optimization, link building, content marketing, and more.
SEO results can take anywhere from a few weeks to several months depending on the competitiveness of your industry and the strategies used.
We cannot guarantee any specific rankings, however, our team will work diligently to optimize your website and content for maximum visibility in search engine results.
Yes, we do offer local SEO services to help businesses improve their visibility in local searches.
We recommend updating your website on a regular basis with fresh, relevant content in order to get the best results from your SEO efforts.
Copywriting
We offer a wide range of copywriting services, including website copywriting, blog writing, product descriptions and more.
Yes, we can provide samples of our copywriting work upon request.
Yes, we do offer content editing and proofreading services for existing web pages and blog posts.
It depends on the complexity and size of the project, but most copywriting projects can be completed within 1-2 weeks.
Yes, we do offer bulk order discounts for larger projects such as website copywriting or multiple blog posts.
Social Media Marketing
We offer a wide range of social media services, including account setup and optimization, content creation, post-scheduling, and more.
The frequency of your posts depends on the platform, but generally, it is best to post at least 2-3 times per week.
Yes, we can manage your social media accounts monthly or quarterly depending on your needs.
Yes, we do offer social media advertising services to help increase your reach and engagement on various platforms.
Yes, our team can create custom graphics for your social media posts to help make them stand out.
Payment & Refund
We accept major credit cards, PayPal, and bank transfers for payment. If you require an alternate payment method, please contact us to discuss your options.
No, there is no minimum project amount required.
Yes, we do offer discounts for large projects and long-term commitments. Please get in touch with us to discuss your specific needs and requirements.
Yes, we do offer a refund policy depending on the circumstances of the project. Please contact us for more information about our refund policy and eligibility requirements.
No, there are no hidden fees or charges associated with our services. All costs will be clearly outlined in your quote and invoice prior to beginning work.
Maintenance & Support
We offer a variety of maintenance and support services, including website hosting, software updates, bug fixes, security monitoring, data backups, and more.
Yes, we can provide customer service for your website or app to help answer user inquiries and troubleshoot any issues.
Yes, we offer software updates and bug fixes to ensure that your website or app is running smoothly. We also provide ongoing maintenance services to keep your software up-to-date.
Yes, we can provide automated data backups for your website or app to ensure that all of your information is secure and protected from potential threats.
Yes, we can monitor your website or app for security threats and help protect it from malware, phishing attacks, data breaches, and other malicious activities.
Delivery & Turnaround Time
The turnaround time for a project depends on the scope and complexity of the work, but typically we can complete a project within two to four weeks.
Yes, we do offer rush services for faster delivery and can work with you to meet your specific timeline.
The final files will be sent to you via email or an online file-sharing platform such as Dropbox or Google Drive. You can also request physical delivery of the files.
Yes, we do offer post-project support and can provide ongoing maintenance and support services if needed. Please get in touch with us to discuss your specific needs and requirements.